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All Taxpayers Have The Right To Quality Service From The IRS

Mar 21 2024 | By: John A. Cocklereece Jr., Travis Woolen

The IRS recently issued a notice to all taxpayers reminding them of the Taxpayer Bill of Rights governing their rights and expectations in dealing with the IRS and, more specifically, their right to quality service.

Right to quality service

Taxpayers have the right to:

  • Receive prompt, courteous and professional assistance from the IRS.
  • Be spoken to in a way they can easily understand.
  • Receive clear and easily understandable communications from the IRS.
  • Speak to a supervisor about inadequate service.

What taxpayers can expect

When taxpayers interact with the IRS, they can expect IRS representatives to:

  • Listen objectively. They will consider all relevant information prior to giving the taxpayer an answer.
  • Answer questions promptly, accurately and thoroughly.
  • Give the taxpayer information on recourse options and applicable appeal rights.
  • Treat people with courtesy.
  • Generally, only contact taxpayers between 8 a.m. and 9 p.m.
  • Provide the taxpayer with information about how to get help from the Taxpayer Advocate Service in all statutory notices of deficiency.
  • Provide information about options for legal help if someone is eligible for assistance from a Low-Income Taxpayer Clinic.

IRS representatives will not:

  • Contact the taxpayer's employer if they know the employer doesn't allow such contact.
  • Make aggressive phone calls that threaten arrest or prison time.

Taxpayers can find answers to most tax questions on IRS.gov. Taxpayers can also contact the IRS directly by calling the number on the top right corner of all notices and letters.

More information

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